by Freddy J. Nager, Founder of Atomic Tango LLC
While reading an article by one of my marketing idols, Jack Trout, I came across this quote from the “father of business consulting,” Peter Drucker…
“Because the purpose of business is to create a customer, the business enterprise has two, and only these two, basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are costs. Marketing is the distinguishing, unique function of the business.”
Upon reading this, I shouted “amen” and “hallelujah” at the same time, probably causing irrevocable vocal chord damage. But it was worth it.
In his article “CMOs, You Must Differentiate or Risk Losing It All,” Trout points out how most businesses ignore Drucker’s edict to their detriment. He also criticizes those so-called CMOs who spend their time focusing on everything but their most important task: differentiation.
“While CMOs are worrying about customers or segmentation or ROI or search-engine optimization, their brands are sinking into a sea of commoditization. Drucker told them what to do, and they ignored him.”
So I give a shout out to companies like Apple, Starbucks, Nike, Google, Virgin and Harley-Davidson who have made differentiation their driving force. To those who think differentiation doesn’t matter, I say nada. They will never make a difference — literally — so why strain my vocal chords?