customer retention Tag



Laziness or loyalty?
by Freddy J. Nager, Founder of Atomic Tango + Guy Who Loves A Good Sandwich; photo by JoeInQueens via Wikimedia Commons… Maybe it’s the bacon. Every week, I shoot pool in the same joint, The House of Billiards in Santa Monica. Is it the cheapest pool hall in town? Nah. It’s actually pricey. Is it the service? Not really. The people are friendly, but service isn’t a big factor when renting a pool table. Is it the ambience? I do love pure pool halls like this — not some barRead More