customer service Tag



by Pat Palleschi, Ph.D., President of the Executive Agency; cartoon by someecards… Dear Jeff Weiner, CEO of LinkedIn: I had no knowledge of you prior to this post, but I must admit that I have harbored a bit of a love affair with your company. I love the “thumbs up,” the endorsements, the comments, the posts — the sheer fun of connecting with people with whom I’d worked or with whom I’d like to work. It is kind of like Hinge — but kinder, more business-like, and there is noRead More
by Freddy J. Nager, Founder of Atomic Tango LLC + A Guy Who Loves His Customers (well, most of ’em)… Q: What consumer and market research guided the iPad development? Steve Jobs: “None. It isn’t the consumers’ job to know what they want.” – from the New York Times Customer centricity argues that companies should restructure their strategies and operations to put customers in the center. What’s wrong with that?Read More
by Freddy J. Nager, Founder of Atomic Tango and Italian Cuisine Junkie The way social media-philes talk, you’d think that businesses had been ignoring customers for thousands of years. The socmeds ascend their virtual mounts and issue pronouncements like “2010 will be the year of listening to the customers needs” and “customer service is the new marketing.” Nice sentiments — but hardly new, and not exactly the perfect business strategy, either…Read More
by Freddy J. Nager, Founder of Atomic Tango LLC Last week I hit the Digital Media Summit in the coolly atmospheric Hollywood Roosevelt Hotel. There I enjoyed several speakers providing intelligent and informed insights into the industry, including Zango’s York Baur, Quarterlife’s Mashall Herskovitz, and my MBA classmate Jake Zim of Safran Digital Group. But many of the other speakers were so intently spinning facts and sidestepping questions, I thought I was watching a Bush administration press conference…Read More