All posts tagged Peter Drucker

by Freddy J. Nager, Founder of Atomic Tango and Italian Cuisine Junkie

And there are some customers you should always listen to.

The way social media-philes talk, you’d think that businesses had been ignoring customers for thousands of years. The socmeds ascend their virtual mounts and issue pronouncements like “2010 will be the year of listening to the customers needs” and “customer service is the new marketing.”

Nice sentiments — but hardly new, and not exactly the perfect business strategy, either… keep reading